This course will teach you how to track and analyse the changing nature of your digital customers in order to create feedback loops and embed the customer experience within your business. Learn quick and useful techniques to quickly grasp how to do this, with a focus on career-ready learning, delivered through a blend of essential reading, case studies and useful toolkits.
- Agility and the changing nature of customers
- Designing CX
- Placing the customer at the centre optimizing CX
- Authenticity and involving customers
- Measuring CX
- Data, metrics, and visualisation
Monarch Institute is one of Australia’s largest family-owned professional services training organisations. We offer online courses that are nationally recognised across Australia under the Australian Quality Training Framework (AQTF). We believe education should be an experience, not a transaction. Our award-winning, innovative approach to course content and design means that you get relevant material, with loads of support from experienced trainers who give you the time to ensure you’ve got the skills that the industry needs.
This course is available in the following languages: